How do I place an order on TheKrita?

To place an order, simply browse through our collection of customizable clothing, select your preferred item, and click on the “Customize” button. Follow the guided steps to choose fabric, measurements, and any additional details. Once you’re satisfied, click “Add to Cart” and proceed to checkout.

Can I make changes to my order after it’s placed?

We understand that sometimes you may need to make adjustments. If you need to modify your order, please contact our customer support team at contact@thekrita.com within 24 hours of placing the order, and we’ll do our best to accommodate your request.

What payment modes do you accept?

We currently accept payments through major credit cards, debit cards, and PayPal. Rest assured that all transactions on our website are secure and encrypted for your protection.

Do you offer cash on delivery (COD) option?

As of now, we do not offer COD as a payment option. However, we continuously review and update our payment methods, so this option may be available in the future.

What are the estimated delivery times?

The delivery time for your customized order may vary depending on the complexity of the design and the availability of materials. Generally, you can expect your order to be delivered within 2-3 weeks from the date of purchase. We’ll keep you informed of the progress and shipping details.

Do you offer international shipping?

Yes, we do! We are proud to serve customers worldwide. International shipping rates and delivery times may vary based on the destination, so please refer to our Shipping Policy for more information.

What if the delivered product doesn’t fit me properly?

Our goal is to provide you with a perfect fit. If, by any chance, the delivered product doesn’t fit as expected, please contact our support team at contact@thekrita.com within 7 days of receiving the order. We’ll arrange for adjustments or exchanges as required.

Do you offer refunds?

We strive for complete customer satisfaction. If you are unhappy with your purchase, please get in touch with our customer support team, and we’ll work with you to find a suitable solution. Please review our Refund Policy for more details.

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it. Please contact our support team at contact@thekrita.com with your order details to request a cancellation.

How do I track my order? Once your order is shipped, we’ll provide you with a tracking number via email. You can use this number to track your order’s status and estimated delivery date.

What if I have specific design requirements not listed on the website?

We love to bring your creative ideas to life! If you have specific design requirements not available on our website, reach out to us at contact@thekrita.com, and our design team will be delighted to assist you in creating your custom outfit.

If you have any further questions or need additional assistance, please don’t hesitate to contact our dedicated support team. Happy shopping with TheKrita!